Terms and Conditions

1. Introduction

Welcome to the BIGservice website, trade name used by Volodymyr Vakaryuk, tax ID (NIF) 240024311. The use of this website is subject to these Terms of Use and Liability. By accessing and using the website, the user declares having read and acknowledged these terms and commits to respecting the conditions established herein. If you do not agree with these terms, you must refrain from using the website.

Last updated: August 2026

2. Services

BIGservice specializes in providing gardening, fencing and enclosure installation, land clearing, and stainless steel metalwork services in the Algarve, Portugal. Services are provided upon prior quotation and may vary according to each client's specific needs.

3. Quotation and Contracting

Quotations are free and non-binding. Contracting services implies acceptance of the proposed quotation and the conditions described therein. The quotation or contract entered into with the client prevails over these Terms regarding the specific conditions of the service. All work is carried out by qualified professionals.

4. Right of Withdrawal

Under Decree-Law No. 24/2014, of February 14 (as amended), for contracts concluded at a distance (namely via website, email, telephone, or WhatsApp) or off-premises (namely at the client's home or property), clients acting as consumers have the legal right to withdraw from the contract within 14 (fourteen) calendar days without giving any reason and without penalty. The withdrawal period expires 14 days after the date of contract conclusion or express acceptance of the quote. Exercising the Right: To exercise the right of withdrawal, the client must inform BIGservice of their decision through an unequivocal statement (for example, by letter sent by post or by email to geral@bigservice.pt). Effects and Exceptions to the Right of Withdrawal: 1. Commencement of service during the 14-day period: If the client expressly requests that service provision (e.g. gardening, fencing installation, or land clearing) begins before the expiry of the withdrawal period, and the service is fully performed, the client acknowledges and accepts the loss of the right of withdrawal upon full completion of the works, pursuant to Article 17(1)(a) of Decree-Law No. 24/2014. 2. Partial execution: If the client exercises the right of withdrawal after requesting work to start but before complete execution, an amount proportional to the services effectively performed up to the notice of withdrawal shall be due to BIGservice. 3. Custom or personalized goods: The right of withdrawal does not apply to the supply of goods or materials made to consumer specifications or clearly personalized (e.g. metalwork structures or fencing custom-fabricated for the site), pursuant to Article 17(1)(c) of the same decree-law. In the event of valid withdrawal, BIGservice will reimburse payments received within a maximum of 14 days from the date of receipt of the withdrawal notification.

5. Payment

Payments can be made by cash, bank transfer, or MB Way. For larger projects, an initial deposit may be requested. Full payment is made upon completion of works, unless otherwise agreed in the quotation.

6. Warranty

Services and materials provided benefit from legally applicable warranties and rights, without prejudice to any additional commercial warranties expressly provided for in the quotation or contract. Warranty does not cover damage caused by third parties, force majeure, or lack of proper maintenance.

7. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of BIGservice and is protected by copyright. Reproduction, distribution, or modification of any content without prior written authorization is prohibited.

8. Liability

BIGservice makes every effort to ensure that the information provided on the website is accurate, up-to-date, and error-free. However, BIGservice shall not be liable for temporary website unavailability, technical access failures, or minor omissions resulting from causes not attributable to it. Regarding the services provided (gardening, fencing installation, land clearing, and metalwork), BIGservice's liability is determined in accordance with applicable Portuguese law, the quote or contract agreed with the client, and statutory warranties. Nothing in these Terms limits or excludes BIGservice's liability in cases of intent (dolo), gross negligence, or for damage to life, physical integrity, or health of persons, pursuant to the regime of General Contractual Clauses (Decree-Law No. 446/85) and other applicable legislation.

9. Third-Party Links

The website may contain links to third-party sites. BIGservice has no control over the content of such sites and assumes no responsibility for it.

10. Privacy

The protection of your personal data is important to us. Please see our Privacy Policy for information on how we collect, store, and use your data.

11. Changes

BIGservice reserves the right to modify these terms and conditions at any time. Changes take effect immediately upon publication on the website, without prejudice to the rights and obligations arising from contracts already entered into.

12. Applicable Law

These Terms are governed by Portuguese law, without prejudice to mandatory statutory provisions applicable to consumers. Without prejudice to recourse to legally available out-of-court dispute resolution mechanisms, the competent courts shall be those determined in accordance with applicable law.

13. Alternative Dispute Resolution (ADR)

14. Contact

For questions about these terms and conditions, contact us through the contact form or via WhatsApp.