Accessibility
Last updated: August 2026
1. Commitment to Accessibility
BIGservice is committed to ensuring digital accessibility for all users, including individuals with disabilities, in accordance with Portuguese Decree-Law No. 82/2022 of 6 December (transposing EU Directive 2019/882 — European Accessibility Act).
Last updated: August 2026
2. Reference Standards and Requirements
We aim to comply with the Web Content Accessibility Guidelines (WCAG 2.1) at Level AA. We implement best practices for perceivable, operable, understandable, and robust design, including keyboard navigation support, proper color contrast, and HTML5 semantic structure.
- Percetível: texto alternativo para conteúdos não textuais, bom contraste e navegação estruturada.
- Operável: total suporte para navegação via teclado e foco visível nos elementos interativos.
- Compreensível: navegação e mensagens de formulário claras em português e inglês.
- Robusto: compatibilidade com tecnologias de apoio e navegadores modernos.
3. Compliance Status
The website is partially compliant with WCAG 2.1 Level AA. We continue to optimize the platform and perform ongoing testing to eliminate potential accessibility barriers.
4. Contact and Feedback Mechanism
If you experience difficulties accessing content, identify accessibility barriers, or need information in an alternative format, please contact us via our contact form ou diretamente por email para geral@bigservice.pt.
5. Enforcement Procedure
If you do not receive a satisfactory response to your accessibility request within the statutory timeframe, you may contact the competent authorities responsible for monitoring and enforcing digital accessibility in Portugal.